Contact
Contact Us
Softr. · Customer support
Questions about your order, a return, or which product is right for you? Send us a message using the form below, or email us directly.
Response time
1 business day
Monday to Friday
What to include
So we can help on the first reply, please add:
- your order number, if it’s about an order,
- the email address you used at checkout, and
- photos, if something arrived damaged or your skin reacted.
Before you write
Many questions are already answered here:
- FAQ: the products, using them, results and orders.
- How to use: where each product goes in your routine.
- Shipping Info: costs, delivery times and tracking.
- Return & Refund Policy: 14-day returns and the 60-day promise.
- Track your order.
Arrived damaged? Contact us within 48 hours of delivery and we’ll sort it at no cost to you.
Send us a message
Use the form below and we’ll get back to you by email.