Terms of Service

Earth Root · Last updated 19 October 2026

These terms describe your rights and responsibilities when you use softrskincare.com. They include important information about warranties and limits of liability, so please read them before you buy.

In these terms, "we", "us" and "our" mean Softr., which sells Earth Root and operates this store and website, including all related content, features, tools, products and services (the "Services"). Softr. is powered by Shopify, which enables us to provide the Services to you.

By visiting or using the Services, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the Services.

1. Access and account

By agreeing to these terms you confirm that you are at least the age of majority where you live. If you create an account, you are responsible for keeping your login details secure and for everything that happens under your account. You may not transfer or sell your account to anyone else.

You confirm that the information you give us — email address, billing, payment and shipping details — is accurate, current and complete.

2. Our products

We do our best to represent our products accurately. Colours and appearance can still differ from what you see on your screen depending on your device and its settings. Product descriptions may change at any time, and we may discontinue a product or limit quantities per person, region or order at our discretion.

3. Orders

When you place an order you are making an offer to buy. We may accept or decline any order at our discretion, and your order is not accepted until we confirm it. We must receive and process your payment before an order is accepted. If we cannot accept, need to change, or must cancel an order, we will contact you using the details you provided.

Please review your order carefully before submitting it — once an order is accepted we may not be able to change or cancel it. Returns and refunds are governed by our Returns & Refunds policy, which gives you 14 days from delivery to return an eligible item, and the 30-day promise for the Earth Root Brightening Soap Bar.

Products are sold for your own personal or household use, not for commercial resale.

4. Prices and payment

Prices, discounts and promotions can change without notice. The price that applies is the one shown when you place your order, as confirmed in your order confirmation email. Unless stated otherwise, prices exclude shipping, customs and import charges. Where required, taxes are shown at checkout.

You confirm that you are authorised to use the payment method you provide, and that you will pay the charges incurred, including shipping and any applicable taxes.

5. Shipping and delivery

Delivery times are estimates, not guarantees. We are not liable for delays caused by carriers, customs processing or other events outside our control. Full details are on our Shipping page. Once we hand a parcel to the carrier, risk of loss passes to you — but if your parcel does not arrive, contact us and we will open an investigation with the carrier.

6. Right of withdrawal and statutory rights

If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of delivery, without giving a reason. Nothing in these terms limits your statutory rights as a consumer, including your rights in respect of faulty or misdescribed goods.

7. Intellectual property

The Services — including all trademarks, text, images, graphics, video, audio, and their selection and arrangement — are owned by Softr. or its licensors and are protected by intellectual property law. You may use the Services for your own personal, non-commercial use only. You may not reproduce, distribute, modify, republish or transmit any of the material without our prior written consent.

The Earth Root and Softr. names and logos are our trademarks. Shopify's name and logo are trademarks of Shopify. All other marks belong to their respective owners.

8. Third-party tools and links

The Services may give you access to third-party tools and may link to third-party websites, which we neither control nor monitor. These are provided "as is", without warranties of any kind, and using them is at your own risk. Please review the terms and privacy practices of any third party before you engage with them.

9. Relationship with Shopify

Softr. is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Softr. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Softr., including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Softr.

10. Privacy

All personal information we collect through the Services is handled in line with our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes information about your use of the Services in order to provide and improve them.

11. Feedback

If you send us ideas, suggestions, reviews or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and display it. You confirm that your feedback is yours to give and does not infringe anyone else's rights or contain unlawful, abusive or obscene material. We are not obliged to keep feedback confidential, to pay for it, or to respond to it, and we may remove content we consider unlawful or objectionable.

12. Errors and inaccuracies

Occasionally information in the Services may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, shipping charges, delivery times or availability. We reserve the right to correct these and to change or cancel orders where information was inaccurate, including after you have submitted an order.

13. Prohibited uses

You may use the Services for lawful purposes only. You may not use them:

• for any unlawful or malicious purpose, or to break any applicable law or regulation;
• to infringe our intellectual property rights or those of anyone else;
• to harass, abuse, defame or harm any person;
• to transmit false or misleading information, spam or unsolicited advertising;
• to impersonate any other person or entity;
• to upload viruses or malicious code, or to interfere with the security or operation of the Services;
• to scrape, harvest or extract data, or to collect other people's personal information.

We may suspend or terminate access at any time if we believe you have broken these terms.

14. Termination

We may end this agreement or your access to the Services at our discretion and at any time. You remain liable for any amounts due up to the date of termination. Sections that by their nature should survive termination — including intellectual property, feedback, disclaimers, limitation of liability, indemnification and governing law — continue to apply.

15. Disclaimer of warranties

Information in the Services is provided for general information only, and we do not warrant that it is accurate, complete or useful. Except as expressly stated by us, and except where your statutory consumer rights say otherwise, the Services and all products offered through them are provided "as is" and "as available" without warranties or conditions of any kind, express or implied. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

16. Limitation of liability

To the fullest extent permitted by law, Softr. and its partners, directors, employees, affiliates, agents, contractors, service providers and licensors, and those of Shopify and its affiliates, are not liable for any injury, loss, claim, or any indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Services or any product bought through them. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under your mandatory consumer rights.

17. Indemnification

You agree to indemnify and hold harmless Softr., Shopify, and our affiliates, officers, directors, employees, agents, contractors, licensors and service providers against any losses, damages, liabilities or claims, including reasonable legal fees, arising out of your breach of these terms, your breach of any law or of a third party's rights, or your use of the Services.

18. Severability, waiver and entire agreement

If any provision of these terms is found unlawful, void or unenforceable, it is severed and the remaining provisions continue in force. Our failure to enforce any right or provision does not waive it. These terms, together with the policies referenced in them, are the entire agreement between you and us about your use of the Services, and replace any earlier agreements or versions.

19. Assignment

You may not transfer or assign these terms or any of your rights or obligations under them without our prior written consent. We may transfer or assign them without notice to you.

20. Governing law

These terms are governed by the laws of the Netherlands, and disputes are subject to the jurisdiction of the competent Dutch courts. If you are a consumer, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of your right to bring proceedings there.

21. Changes to these terms

You can review the current version of these terms on this page at any time. We may update, change or replace any part of them by posting an updated version here. It is your responsibility to check periodically. Where the law requires it, we will notify you of material changes. Continuing to use the Services after changes are posted means you accept them.