Earth Root
Shipping info
Costs, timing and tracking, all in one place.
Everything about how your order gets to you: costs, timing and tracking.
1. Where we ship
We currently ship to the United Kingdom, Australia and the United States.
2. Shipping costs
| Country | Shipping | Free from |
|---|---|---|
| United Kingdom | £5 | £40 |
| Australia | A$8 | A$75 |
| United States | $5 | $55 |
Your shipping cost is shown at checkout before you pay.
3. Processing and dispatch
Orders are processed within 1–2 business days. Orders placed on a weekend or public holiday are processed on the next business day.
4. Delivery times
Once dispatched, delivery takes 4–8 business days, depending on where you live. Delivery times are estimates: carrier delays, customs and busy periods can add a few days.
5. Tracking your order
Every order ships with tracking. You’ll get an email with your tracking link as soon as your parcel is on its way, or you can track your order here.
6. Customs and import charges
Some countries charge import duties or taxes. These aren’t included in the price at checkout and are paid by the recipient.
7. If your parcel doesn’t arrive
If your order hasn’t arrived within the estimated delivery window, email us and we’ll open an investigation with the carrier.
Damaged, wrong or incomplete order? See our Returns & Refunds page. We cover the return shipping in those cases.
Still have a question?
Email evenmadelabs@gmail.com and include your order number if it’s about an order. We reply within 1 business day.
Contact us